Woman fumes after Uber driver ploughs car into canal – and still charges her £30
A woman was fuming after an Uber driver ploughed her taxi into a canal and still charged her almost £30 for the journey.
Emma Lavelle has told of her terror over the incident which happened in Eccles, Greater Manchester, in the early hours of April 11.
The 30-year-old says she noticed her Uber driver driving towards the Bridgewater Canal and told him to stop, but she ignored her pleas and turned left, driving the car straight into the water.
The driver later told police he had been following his satnav, the Manchester Evening News reports.
Emma said: "He turned down the wrong street and I said: 'You shouldn’t be here, don’t continue down that road, there’s a canal’.
"He just carried on and I told him he was in the canal. He asked me if I could get out and thankfully, I could.
"He said 'are you okay to walk home?' It’s a 15-minute walk and not the nicest area to walk on your own.
"But it could have been a lot worse."
Both Emma and the driver escaped from the vehicle unhurt, while police were called to recover the car from the water.
The passenger says she has since received a refund from Uber for the harrowing journey.
Emma said: "I emailed them on Sunday saying I was involved in an accident and had still been charged.
"They said they would investigate but no one came back to me, then when it was on the news, I contacted them again with the article and they emailed to say they would give me a refund.
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"He wasn’t going that fast. He was sort of going around 5mph, then all of a sudden the front of the car went into the canal.
“I thought: '‘What the hell has even happened? How has he not seen the canal in front of him?’"
A spokeswoman for Uber said: "We are currently investigating this concerning report. The safety of our customers, drivers who use the Uber app and the general public is a top priority for Uber.
"All drivers who use the app are required to adhere to the Highway Code, and any dangerous driving can result in drivers being removed from the app."
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