Women say they are ‘treated like prisoners’ in £2.4k quarantine ‘hotel from hell’

A mother and daughter-in-law travelled to Istanbul, Turkey, where one of the women had surgery. Upon their return to the UK, they had to fork out £1,220 each to stay at the Radisson Blu quarantine hotel at Stansted Airport. The pair have complained that they have been “treated like prisoners” during their stay at the hotel.

The mother-in-law, 47, told TeessideLive: “To be honest, it is like the hotel from hell. We are treated like prisoners and the food is disgusting. What are we paying that money for?”

Covid travel rules say everyone who arrives into England and has been in a red list country must quarantine in a managed quarantine hotel for 10 full days from the point of their arrival.

The pair landed at Heathrow at 8.50pm last Wednesday and reached the hotel at 2.30am. They claim they were not even offered a bottle of water or a sandwich.

They say that they have both had negative Covid tests but they are not allowed to leave the hotel until Saturday at midnight.

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The daughter-in-law, 32, said: “Everybody has said the same thing. It is ridiculous. It is actually a beautiful hotel, it is just the way it is run.

“We have had to buy our own food shopping from Asda and get it delivered to the hotel as the food is terrible, that is more money after we have already paid £2,440.”

The Radisson Blu issued this statement on the women’s claims: “We take our role in assisting the UK government with its hotel quarantine programme very seriously – to help provide a safe and comfortable experience for travellers.

“We work with the Department for Health and Social Care and their representatives to provide this service based on the parameters set by the government and we can confirm that we are in close dialogue with the guest to make her stay as comfortable as possible.

“All guests receive food deliveries and water supplies daily, as per the specifications set by the government. We provide three meals for guests based on set nutritional/dietary standards that also cater to religious requirements. 

“The food menus are revised on a weekly basis and we implement our guests’ feedback on the menus to ensure it is satisfactory for all.

“When possible, we also provide bigger rooms for guests who, based on identified medical needs, need more space to exercise.

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“All staff at our properties have been trained in the Radisson Hotels Safety Protocols which includes mandatory use of PPE along with sanitation and hygiene procedures. The security team manage all guest movements at the property to help keep them safe and secure. Medical assistance is also present on a 24-hour basis.” 

A spokesman for the Department for Health and Social Care said: “Our top priority has always been protecting the public and the robust border and testing regime we have in place is helping minimise the risk of new variants coming into the UK.

“The government continues to ensure every person in quarantine gets the support they need and all managed quarantine facilities are accommodating the vast majority of people’s requirements. 

“Hotels do their utmost to take any necessary steps to address concerns raised by guests.”

Additional reporting by Joanne Welford.

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