Wedding venue refuses to refund £4,000 to woman whose fiancé died

A bride whose ‘soulmate’ died before their wedding is now struggling to get a £4,000 refund from their wedding venue.

Guy Boswell, 50, died in March from heart failure after a short battle with cancer.

The were legally married in October before his condition deteriorated and hoped to have a bigger celebration at Elm Farm Country House in July with more guests.

Fiona, 50, chose the venue in Horsham St Faith, Norfolk, because friends of hers had married there and it was their first outing as a couple.

They had been quoted £4,100 for the event but she cannot get a refund because it is too close to the date.

Fiona said: ‘When I let the venue know what had happened and asked for a refund, the response was just a straight no.

‘Back and forth correspondence saw the venue had no compassion and were rude.

‘The impact from this on myself and my family has been huge. It has made me angry.’

She said that the venue offered to sell the day for her or she could sell it herself.

Fiona said: ‘I told them how upset this had made me, selling my day that was supposed to be a happy day shared with my family and friends, a day I will never get to do with Guy.’

‘It has also encouraged others to reach out to me who have had the same response from the same venue.

‘The company only offered to sell the day for me, or I could sell it myself, when I advised them that I would be looking to ask a solicitor to get in touch with them.

Elm Farm Country House emailed Fiona saying: ‘I was contacted by [redacted] who did inform me of Guy’s passing earlier this week. I am sorry to hear this sad news.

‘I have attached a copy of your signed terms and conditions as requested. In regards to the notes of your wedding enquiry pack you [were] given, these are the latest dates we require the monies paid by. As always, you are able to pay additional monies before these dates if you choose [to].


‘As you can see from your terms and conditions, due to cancellation at this stage, full payment would be required to be paid if you hadn’t done already. Once again, I am sorry to hear this sad news.’

Fiona said: ‘I want these companies to look at the terms and conditions and add clauses to cover these unforeseen events or advise on wedding insurance.

‘A wedding day is a day that most girls think of from a very early age, this venue, I would say, does not meet the definition of a fairy tale venue.’

She told of how the couple, from Norwich, met four years ago in the bank where Fiona worked at the time, and they quickly fell in love.

‘Our relationship was perfect, we were soulmates,’ she said, ‘He was the love of my life. We were both sad that we had not met earlier as young adults.

‘I was so happy when Guy proposed. He got down on one knee after putting my ring in a champagne glass while we were with our friends in a pub.

‘The impact of his loss has been huge on his family and I. We were told he would not see old age but did not expect it this quick.

‘This was second marriage for us both and we loved each other. We did everything together. I feel like I have lost a limb, and that I will never have that love again.’

Friends of the couple have set up a GoFundMe page to help Fiona to replace the money spent on the venue.

Elm Farm Country House declined to comment.

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