Over 800 sign up as volunteers in new programme to spread accurate CPF information

SINGAPORE – When scientist Chin Zan Xin received her very first salary slip about five years ago, she thought it must have been calculated wrongly as her take-home pay was 20 per cent less than the monthly salary she was offered.

It was only after doing some research online that she realised the sum had been added to her Central Provident Fund (CPF) accounts.

The 28-year-old is now a volunteer with the CPF Board’s Community Paying it Forward movement, which was officially launched on Wednesday (April 28) in conjunction with the global Pay It Forward Day.

Like Ms Chin, more than 800 people have signed up as volunteers since January this year to share information with their networks about CPF, debunk misinformation and provide feedback to improve CPF services.

They will be supported through a CPF Volunteering mobile application, said the CPF Board.

CPF Board chief executive Augustin Lee said: “The idea for this movement came about because there are many fans of CPF out there who discovered the benefits of CPF later in life and wished that they had known about them much earlier.”

Ms Chin said that after learning more about the CPF system, she decided to use it as a tool to build the foundations for her retirement savings.

For example, she plans to use cash to pay for the bulk of her mortgage payments in future, so that she can transfer savings from her Ordinary Account to her Special Account to earn more interest.

Ms Chin said that when talking to others about CPF, she hears misconceptions such as their CPF being a one-way street where members cannot withdraw any money at all.

In response, she shares information from the official CPF website.

“It is really important that the information conveyed is accurate and reliable, as only then can we make informed decisions about our retirement,” she said.

The Community Paying it Forward movement was launched by Manpower Minister Josephine Teo during a virtual event in which she thanked volunteers for joining the initiative.

“If we do this well, we are introducing a trusted friend to many more people in our circle; our circle of close contacts who would benefit from knowing CPF as a friend,” Mrs Teo said.

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In a short dialogue with about 70 volunteers, she said that as digital financial services evolve, it is worth exploring how the CPF Board can partner such service providers to provide more personalised financial planning help for CPF members.

When asked for updates on the Lifetime Retirement Investment Scheme proposed by the CPF Advisory Panel in 2016, Mrs Teo noted that with Covid-19, the investment environment has become more volatile.

“If we want to do a good job of introducing a product that CPF members can trust… we owe it to them to study our assumptions made prior to Covid. We are in the process of doing so and we hope that in the not-too-distant future, we will be able to update the public.”

In response to a request for a national-level dialogue on CPF like the Our Singapore Conversation initiative, Mrs Teo noted that not everyone will have the same needs or use their CPF savings in the same way.

She said the CPF Board communicates with members through different channels such as digital resources, service centres, dialogues and volunteers.

“It is probably better for us to address key components of the CPF, for example, the Lifetime Retirement Investment Scheme, and then try and make progress for it… Citizens would also prefer that after you talk, please take some action, so that’s what we will continue to focus on,” she said.

“But engaging people from all walks of life through different means – that is certainly an area that will continue to be strengthened.”

The National Trades Union Congress has partnered the CPF Board, and union leaders have volunteered under the new initiative.

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Through the CPF Volunteering app, volunteers can earn experience points by learning more about the CPF system and earn digital badges if they refer others to CPF to make top-ups and nominations, for example.

To date, more than 350 top-ups and nominations have been recorded in the app, said the CPF Board.

There will also be get-together events and learning workshops later on.

When asked what safeguards are in place to make sure volunteers do not provide the wrong information, a spokesman for the CPF Board told The Straits Times that the app will help equip volunteers with knowledge about CPF schemes through infographics, articles, quizzes and videos. 

The Code of Ethics, as part of the onboarding module in the app, also advises them to focus on helping members better understand CPF so they can make decisions according to their own needs. 

CPF Board also keeps volunteers updated with CPF changes through engagement sessions, electronic direct mails and various social media channels, added the spokesman.

From April 28 to May 31, there will be a series of mini-challenges in the CPF Volunteering app.

The first 100 volunteers who complete them will win tickets to popular attractions and shopping vouchers.

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